cancel contract

We’re sorry you’ve been left feeling that way @elliotwollen 

If you’re unable to get hold of Live Chat Team, we’re normally able to get back to most customer queries within a day here currently.

That being said, we’ll private message you here now to take some further details so that we can get this sorted for you.

Agree it’s impossible.  I cannot hey through to cancel, live chat can’t help as they can’t access my account.  It’s absolutely diabolical and feela like we are being held to ransom!!

I have been trying to cancel my sim contract but can not get hold of anyone. The email addressed used to set up the account is an old work one so I am unable to log in to my account as the password re set is being sent to an old work email I can not access. I.posdible to get hold of anyone wish to cancel my contract

Hi @Naomi may , I understand why that would cause difficulty with cancelling your plan.

We’ll Private Message you now to provide some assistance.

Will