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cancel contract

  • 27 July 2020
  • 5 replies
  • 80 views

All i wont to do is speak to someone from ID about cancelling an old contract but its just impossible!

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Best answer by Will 4 August 2020, 10:21

Hi @Eileen Gallagher,

 

Please click here for all the relevant info required to cancel your contract.

 

Will

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5 replies

Userlevel 6
Badge +8

We’re sorry you’ve been left feeling that way @elliotwollen 

If you’re unable to get hold of Live Chat Team, we’re normally able to get back to most customer queries within a day here currently.

That being said, we’ll private message you here now to take some further details so that we can get this sorted for you.

Agree it’s impossible.  I cannot hey through to cancel, live chat can’t help as they can’t access my account.  It’s absolutely diabolical and feela like we are being held to ransom!!

Userlevel 3
Badge +5

Hi @Eileen Gallagher,

 

Please click here for all the relevant info required to cancel your contract.

 

Will

I have been trying to cancel my sim contract but can not get hold of anyone. The email addressed used to set up the account is an old work one so I am unable to log in to my account as the password re set is being sent to an old work email I can not access. I.posdible to get hold of anyone wish to cancel my contract

Userlevel 3
Badge +5

Hi @Naomi may , I understand why that would cause difficulty with cancelling your plan.

 

We’ll Private Message you now to provide some assistance.

 

Will

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