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cancel contract

  • 27 July 2020
  • 5 replies
  • 80 views
elliotwollen

All i wont to do is speak to someone from ID about cancelling an old contract but its just impossible!

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Best answer by Will 4 August 2020, 10:21

Hi @Eileen Gallagher,

 

Please click here for all the relevant info required to cancel your contract.

 

Will

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5 replies

Kevin
Rank
Userlevel 6
Badge +8

We’re sorry you’ve been left feeling that way @elliotwollen 

If you’re unable to get hold of Live Chat Team, we’re normally able to get back to most customer queries within a day here currently.

That being said, we’ll private message you here now to take some further details so that we can get this sorted for you.

Was my reply helpful? If so, please mark it as "Best Answer" to help others in the community.
Eileen Gallagher
Rank

Agree it’s impossible.  I cannot hey through to cancel, live chat can’t help as they can’t access my account.  It’s absolutely diabolical and feela like we are being held to ransom!!

Will
Rank
Userlevel 3
Badge +5

Hi @Eileen Gallagher,

 

Please click here for all the relevant info required to cancel your contract.

 

Will

Naomi may
Rank

I have been trying to cancel my sim contract but can not get hold of anyone. The email addressed used to set up the account is an old work one so I am unable to log in to my account as the password re set is being sent to an old work email I can not access. I.posdible to get hold of anyone wish to cancel my contract

Will
Rank
Userlevel 3
Badge +5

Hi @Naomi may , I understand why that would cause difficulty with cancelling your plan.

 

We’ll Private Message you now to provide some assistance.

 

Will

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