Hello, I have been trying to cancel my contract for the past week it sends me on a never ending loop between the app and the ID website. I have put in a request to end my contract but it would not let me confirm the disconnection without speaking to customer service. I tried the live chat a few times but no one was available. There does not appear to be a number to call or email to resolve this. I have had to set up this account on the community forum purely to get this resolved. It seems you have tried to make this as difficult as possible to leave. The message I got when trying to disconnect says:
“https://porting.idmobile.co.uk/AutoSwitchingCommunity is under construction
Please cancel my contract asap.
I have cancelled my direct debit in complete frustration at having no other option