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Cancel contract

  • 17 November 2020
  • 4 replies
  • 66 views

Hello, I have been trying to cancel my contract for the past week it sends me on a never ending loop between the app and the ID website. I have put in a request to end my contract but it would not let me confirm the disconnection without speaking to customer service. I tried the live chat a few times but no one was available. There does not appear to be a number to call or email to resolve this. I have had to set up this account on the community forum purely to get this resolved. It seems you have tried to make this as difficult as possible to leave. The message I got when trying to disconnect says:

https://porting.idmobile.co.uk/AutoSwitchingCommunity is under construction

 

Please cancel my contract asap.


I have cancelled my direct debit in complete frustration at having no other option

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Best answer by Will 21 November 2020, 17:57

Hi @Mrfoxes,

 

Cancelling your plan shouldn’t be difficult at all sorry. Please click here to see all the relevant information on how to get that sorted.

 

If you find you still require assistance, please let us know and we’ll be happy to provide it.

 

Will

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4 replies

Userlevel 5
Badge +7

Hi @Mrfoxes,

 

Cancelling your plan shouldn’t be difficult at all sorry. Please click here to see all the relevant information on how to get that sorted.

 

If you find you still require assistance, please let us know and we’ll be happy to provide it.

 

Will

Thanks Will - I agree that cancelling my plan shouldn’t be difficult but it has proved to be a nightmare (now resolved)

 

Have you actually tried to follow the instructions that are provided on your website ?

 

I am not alone in flagging that when you get to the End my Plan it directs you to a page which says is under construction !!!!
 

The fact that this has been highlighted for many weeks or even months by members of this community and has yet to be fixed does tend to suggest that perhaps ID Mobile don’t want to fix it…...
 

 

Userlevel 5
Badge +7

Sorry it was difficult @Mrfoxes,

 

The link I provided shows how to get a PAC, a STAC, or speak to a LiveChat agent, all of those options would cancel a contract.

 

How did you go about doing it in the end? Which particular part said the site was under construction?

 

Will

Hi Will,

 

I didn’t need a STAC or PAC as I didn’t want to keep the number

 

Getting through to Live Chat was nigh on impossible and on the 2 occasions I did, we got ‘cut off’ before my issue could be resolved. Call me cynical but once I could accept but twice……..and you can never reconnect to get the issue resolved

 

As mentioned above have you actually tried to follow the instructions o your website to cancel a contract ? If you have when you go into My Account and follow the links to End my Plan - without wanting a STAC or PAC you are directed to a page which says it is under construction. Unfortunately I can’t send you screen shots as my account is now closed 

 

This is what I posted earlier in the chat - “https://porting.idmobile.co.uk/AutoSwitchingCommunity is under construction 

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