Question

cancelling witnin cooling off period and getting PAC code

Forum|Forum|4 years ago
November 8, 2021
3 replies
242 views

Mikelancs
Community Member

Hi All,

Hope you can help?

I took out a contract on a phone with ID mobile, via Mobiles. Co.uk. It’s become clear that the network coverage isn’t good enough where I regularly work and live, so I’m cancelling the contract within the 14 day cooling off period.

When I started the contract with ID, imported in my old Vodafone number via PAC code. I’d like to take the number with me again.

shoukd I request a PAC code from ID before returning the handset to mobiles.co uk, or do I wait until I’ve returned the phone and had confirmation that the contract is cancelled before requesting PAC code?

This topic has been closed for replies.

+26

andewhite
Platinum  Contributor
Forum|Forum|4 years ago
November 8, 2021

Hello @Mikelancs,

You should be able to do that - because you ported in your number.

But, probably best to wait for someone from iD Mobile to respond to your question.

You might also want to check the actual network status (not coverage) for your home and work postcodes using the following link:

http://www.three.co.uk/support/network_and_coverage/network_support

Because iD Mobile use three’s network in the UK, these two area might have ongoing issues due to three’s 5G ‘big-build’ project.

Anyway, good luck.

Forum member (non-iD).

Like

+26

andewhite
Platinum  Contributor
Forum|Forum|4 years ago
November 9, 2021

In addition, https://www.idmobile.co.uk/help-and-advice/returns-cancellations might have some pointers.

Forum member (non-iD).

Like

Will R
iD Mobile Employee
Forum|Forum|4 years ago
November 9, 2021

Hi @Mikelancs,

You’ll need to contact Mobiles.co.uk to set up the return, but if you make it clear right away you need a PAC for the number you ported in, they should have no issues getting a new PAC for you.

Will

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