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Question

Cannot log into mobile app but can logon online

  • September 9, 2025
  • 5 replies
  • 57 views
N
Active Contributor
  • nrig
  • Active Contributor

When trying to get into the IDMobile app, I have been round and round and round the ‘ enter your email / password’ doom loop 8 times now. I have tried all of the suggestions in a previous thread ie clear cache and reinstalling. nothing is working.  The previous thread problem eventually resolved ‘by chance’ after multiple reinstalls, I have not been so lucky. 

I enter email address and password manually but it keeps going back to ask again. The password has ‘_’ in it, could this make a difference?

When I download from Apple App Store it shows a cloud icon rather than ‘Get’, which is surprising if I don’t have the app. having deleted it. 

I had this problem a couple of years ago and just dumped the app. My daughter had the same last year and my wife too. 

Please help.

    5 replies

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 11, 2025

    Hi ​@nrig  sorry to hear this. Are you getting any particular error?

    The cloud icon next to an app indicates that the app is stored in iCloud and is available for download on demand. This feature is part of Apple's iCloud synchronization and storage management system, allowing apps to be stored in iCloud while keeping access to your apps. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    Active Contributor
    • nrig
    • Author
    • Active Contributor
    • September 11, 2025

    HI - Thanks for picking this up, no error message, just an endless cycle of being asked for ID-Password-ID-Password-ID-Password and so on. This is the real issue I have, not the App Store. 

    I CAN log in to IDMobile online (on my Mac and on my phone) but NOT into the IDMobile app. 

    When trying to get into the IDMobile app, I have been round and round and round the ‘ enter your email / password’ doom loop 8 times now. I have tried all of the suggestions in a previous thread ie clear cache and reinstalling. nothing is working.  

    Please help. 

      M
      New Contributor
      • MikeC797488
      • New Contributor
      • April 1, 2026

      Did this get resolved as I am in the same LOOP cycle?

      Hosai W
      iD Mobile Employee
      Forum|alt.badge.img+5
      • Hosai W
      • iD Mobile Employee
      • April 1, 2026

      Hi MikeC797488,
       

      I've just sent you a private message to help get this sorted.

      To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

      You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
      I'll speak to you there.


      Thanks.
      Hosai
      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      N
      Active Contributor
      • nrig
      • Author
      • Active Contributor
      • April 2, 2026

      The suggested solution didn’t help. I simply stopped using the app and rely on accessing the website. 
      I hope it works for you @MikeC797488. 

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