When trying to get into the IDMobile app, I have been round and round and round the ‘ enter your email / password’ doom loop 8 times now. I have tried all of the suggestions in a previous thread ie clear cache and reinstalling. nothing is working. The previous thread problem eventually resolved ‘by chance’ after multiple reinstalls, I have not been so lucky. I enter email address and password manually but it keeps going back to ask again. The password has ‘_’ in it, could this make a difference?When I download from Apple App Store it shows a cloud icon rather than ‘Get’, which is surprising if I don’t have the app. having deleted it. I had this problem a couple of years ago and just dumped the app. My daughter had the same last year and my wife too. Please help.

Hi @nrig sorry to hear this. Are you getting any particular error?The cloud icon next to an app indicates that the app is stored in iCloud and is available for download on demand. This feature is part of Apple's iCloud synchronization and storage management system, allowing apps to be stored in iCloud while keeping access to your apps.

Cannot log into mobile app but can logon online

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