Hi, I am unable to send text messages to an Indian number. Is there any thing I have to do in my ID app or to my plan to activate this feature?

Hi ​@Umms 

Do you have the iD app? Is roaming enabled?

You can check how to do this here - How do I enable Roaming? | iD Mobile Community

Hi, I live in UK. I am trying to send the SMS message from UK to an Indian number. I thought roaming has to be activated when we are in a different county so that we can send and receive messages and data on our mobile. Is that not the case?

Regards 

Umesh

My apologies ​@Umms 

Do you know what your bill cap is set to? As you may need to increase this, and you can do so on the iD app.  International calls are chargeable. How much it costs you to call abroad will depend on where you’re calling. You can view our list of international charges here. You cannot use your inclusive allowances or add-ons to call abroad from the UK. Calling abroad falls under international calling, and are subject to the charges listed in our international charges page linked above.

You can find out more here - How do I call abroad and how much does it cost? | iD Mobile Community

I hope this helps!

I added bill cap as well international roaming is ON but not able to send message to bank virtual number  in India

Hi ​@KapilS 

Are you able to send regular texts to regular numbers?

Are you able to receive texts from the Indian bank number?

Tom

Yes, I am receiving msg from bank. Also, msg from local number in UK.

Not able to send text to any Indian number.

Hi there ​@KapilS, sorry to hear that. Have these texts worked previously with us at all?

Thanks,

Tyler

I never tried before these text since last year i buy id plan. This is the first time i am facing issue.

Hey there ​@KapilS, sorry to hear that.

When you try sending the text, what error do you get please?

Thanks,

Tyler

I only get below msg from id and no other error.

“Texting abroad from the UK is chargeable and is not included in theyour standard allowances or Addd-ons. For international text rates, please visit our international call charges page: link of id mobile international rate”

Hey there ​@KapilS, how high is your bill cap set?

Thanks,

Tyler

Hi ​@Tyler C  My bill cap is £15.00

Hi there ​@KapilS, are you still having the same issue now please?

Thanks,

Tyler

Yes, It is still same issue. See the following msg when i try to send msg.

“Your mobile number authentication could not be completed due to issue at operator end. Please try again later. Please contact customer care for further assistance.”

Hi ​@KapilS 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom