You have 30 days to give your PAC to your new network provider, otherwise your account will stay open with us and you’ll be billed as usual. Here’s how to request a PAC or STAC:

• Via Text.

Using your iD Mobile SIM, text PAC & your Date of Birth (DDMMYY) to 65075 or STAC & your Date of Birth (DDMMYY) to 75075

• In the iD Mobile app or My Account Online.

To disconnect in the iD Mobile app or My Account Online, you can:

1. Open the iD Mobile app or log-in to My Account Online.
2. Tap ‘Plan’.
3. Tap ‘Leave iD’.
4. Tap ‘Get PAC code’ or ‘Get STAC code’.
5. Tap ‘Yes, proceed’.

• Live Chat.

The quickest way to get a PAC or STAC is via text or in the iD Mobile app, but if you’re experiencing issues, simply chat to us.

Hi

Thanks for the reply, but like I say, I texted several times to 65075 from the old Three phone quoting the DOB as specified but simply got the reply I quoted above.  Is it because the old phone/number was with Three and this is GiffGaff/idmobile?

Many thanks for your help much appreciated.  I went down the Online Account route instead and it worked!  Cheers Again, Michael

Hi ​@carro939 

Sorry to hear the text service didn’t work, glad to hear that going through the account did work.

Tom