Skip to main content
Solved

cant access roaming in tenerife

  • August 11, 2025
  • 9 replies
  • 144 views
K
New Contributor

I have an iPhone 16 Max Pro. I became an id mobile customer a few months ago with an eSIM. I appear to have 2 “lines” a primary one and a private one for some reason.

I arrived in Tenerife a couple of days ago and did not receive the normal text message on arrival from the new service provider. My phone appeared to change to Vodafone UK on the primary line but appears to be Movistar on the private line. Neither line lets me roam. I’ve disabled the private line and powered my phone on and off a couple of times but I’m still not having any luck. The data roaming toggle is set to be on. I’m at a loss, can you help please?

Best answer by Tyler C

Hi there ​@ktwarwick405a, sorry to hear that. 

 

Is the iD Mobile SIM set to primary?

 

Secondly, is roaming enabled via both the iD Mobile app/website and also via your phone’s own settings please?

 

Have you also tried resetting network settings?

 

If you’re roaming and this is urgent, I would recommend contacting our live-chat, as our response times will vary here:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

    9 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • August 13, 2025

    Hi there ​@ktwarwick405a, sorry to hear that. 

     

    Is the iD Mobile SIM set to primary?

     

    Secondly, is roaming enabled via both the iD Mobile app/website and also via your phone’s own settings please?

     

    Have you also tried resetting network settings?

     

    If you’re roaming and this is urgent, I would recommend contacting our live-chat, as our response times will vary here:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • ktwarwick405a
    • Author
    • New Contributor
    • August 13, 2025

    Hi Tyler,

    Thank you, yes the issue was that the ID mobile eSIM wasn’t the primary line. I deleted the redundant Vodafone eSIM (previous network) and it works like a dream.

    thanks for your help 😀

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • August 13, 2025

      Hey there ​@ktwarwick405a, ah perfect, we’re glad to hear that helped and all is sorted! You’re very welcome!

       

      Have a lovely time in Tenerife! 🔅

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      B
      New Contributor
      • Bigdaddyb
      • New Contributor
      • August 27, 2025

      what tower to connect to in tenerife please

       

      K
      New Contributor
      • ktwarwick405a
      • Author
      • New Contributor
      • August 27, 2025

      Hi, we were advised to connect to Orange. Our phones automatically connected to Movistar so we had to manually select Orange.

        B
        New Contributor
        • Bigdaddyb
        • New Contributor
        • August 27, 2025

        If I use the 30gb of fair use data how do I unlock the rest of my data 

        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • September 1, 2025

        Hey there ​@ktwarwick405a, the 30GB fair usage policy isn’t in play at the moment due to an on-going promotion. Please see below:

         

        https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

         

        You can use all of your regular allowances.

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        B
        New Contributor
        • Bigdaddyb
        • New Contributor
        • September 1, 2025

        Thanks Tyler 👍

          Tyler C
          iD Mobile Employee
          Forum|alt.badge.img+24
          • Tyler C
          • iD Mobile Employee
          • September 3, 2025

          My pleasure ​@Bigdaddyb!

           

          Thanks,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

          Not the answer you were looking for?


          Create a new topic and ask a question to the iD Community.


          Create a topic
          Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
          Terms & ConditionsAccessibility statement