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Cant make or receive calls / texts

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Hi I’m new to ID mobile having switched (2 days ago from EE). I’ve switched using PAC code and it appears since my EE account was closed I lost the ability to make and receive calls / texts?. Anyone help pls thanks

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    MZone
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    • MZone
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    • 716 replies
    • March 15, 2025

     

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    • Bluesteve4578
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    • 4 replies
    • March 15, 2025

    I have tried with no joy all the options listed on the FAQ page..

    MZone
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    • March 15, 2025

    Were you able to make calls before your number ported on your new iD SIM card?

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    • Bluesteve4578
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    • 4 replies
    • March 15, 2025

    Yes I was 

    MZone
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    • MZone
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    • March 15, 2025

    And has your EE SIM stopped working now?

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    • Bluesteve4578
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    • 4 replies
    • March 15, 2025

    Yes I believe it has

    MZone
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    • March 15, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Bluesteve4578 

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Let us know how you get on. 

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    B
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    • Bluesteve4578
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    • 4 replies
    • March 15, 2025

    Ok thanks 😞

    MZone
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    • March 15, 2025

    My initial thoughts are you might want to try a replacement SIM card.

    But something might have gone wrong with the port also hence asking you to contact live chat. 

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    MZone
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    • March 15, 2025

    You can try this also

    What make a model handset you using?

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    Tyler
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    • Tyler
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    • March 17, 2025

    Hey there ​@Bluesteve4578, sorry to hear that.

     

    Are you still having issues?

     

    What phone do you have and what’s the full postcode?

     

    Do texts and data work okay?

     

    Thanks,

    Tyler

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