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Cant make or receive calls / texts

  • March 15, 2025
  • 11 replies
  • 76 views
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New Contributor

Hi I’m new to ID mobile having switched (2 days ago from EE). I’ve switched using PAC code and it appears since my EE account was closed I lost the ability to make and receive calls / texts?. Anyone help pls thanks

    11 replies

    MZone
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    • MZone
    • Platinum 
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    • March 15, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • Bluesteve4578
    • Author
    • New Contributor
    • March 15, 2025

    I have tried with no joy all the options listed on the FAQ page..

    MZone
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    • MZone
    • Platinum 
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    • March 15, 2025

    Were you able to make calls before your number ported on your new iD SIM card?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • Bluesteve4578
    • Author
    • New Contributor
    • March 15, 2025

    Yes I was 

    MZone
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    • MZone
    • Platinum 
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    • March 15, 2025

    And has your EE SIM stopped working now?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • Bluesteve4578
    • Author
    • New Contributor
    • March 15, 2025

    Yes I believe it has

    MZone
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    • MZone
    • Platinum 
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    • March 15, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Bluesteve4578 

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Let us know how you get on. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • Bluesteve4578
    • Author
    • New Contributor
    • March 15, 2025

    Ok thanks 😞

    MZone
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    • MZone
    • Platinum 
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    • March 15, 2025

    My initial thoughts are you might want to try a replacement SIM card.

    But something might have gone wrong with the port also hence asking you to contact live chat. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    Platinum 
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    • MZone
    • Platinum 
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    • March 15, 2025

    You can try this also

    What make a model handset you using?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 17, 2025

    Hey there ​@Bluesteve4578, sorry to hear that.

     

    Are you still having issues?

     

    What phone do you have and what’s the full postcode?

     

    Do texts and data work okay?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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