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Cant receive or make incoming calls over wifi, only with wifi off

  • March 27, 2025
  • 4 replies
  • 57 views
M
New Contributor

I cannot make or receive any calls when I am at home, connecteded to the wifi. I have to disable wifi on the phone and use 4G to make/recieve calls. Why? I have checked, and my phone - Google Pixel 7 - is all enabled for wi-fi calling. Any suggestions? It never used to do this, only the last month or so. Nothing has changed at home - same provider, same router etc

    4 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • March 27, 2025

    ​@mglennon The best thing to do is to reset or re-enter your WiFi network into your phone and save it.

    Turn off your mobile data and now see if your phone connects to your home WiFi now. 

    This is one of the easiest things to do for now.

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    M
    New Contributor
    • mglennon
    • Author
    • New Contributor
    • March 27, 2025

    Thanks Joe. I have reset the network on the phone previously. It works for a short period on wi-fi calling, then reverts after an hour or two to not working

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • March 27, 2025

    Does WiFi calling work when connected to any other WiFi network? If so try rebooting your router at home. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 28, 2025

    Hey there ​@mglennon, we’re sorry to hear that.

     

    What phone do you have please?

     

    What’s your full postcode?

     

    How long have you had issues for?

     

    Does it affect only calls?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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