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cant receive verification for whatsapp

  • November 9, 2024
  • 4 replies
  • 349 views
D
New
 Contributor

For over 48 hours now WhatsApp keeps saying retry in 5 hours I’ve not trecived any verification I’ve been through all the trouble shooting this happened since ID changed my phone number two days ago I’ve been into curry’s where I got phone from they say they have no answer and for me to contact fb who owns WhatsApp it’s disgusting I have no one else to help 

 

    4 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • November 9, 2024

    Hi @Dpg1965 

     

    Currys would not have an answer for your iD Mobile tech issues, nor would they have answers for issues with WhatsApp.

     

    If WhatsApp is continuing to say “retry in 5 hours” I can only advise to retry in 5 hours, if in 5 hours it still says that then I would also recommend speaking to WhatsApp/Facebook/Meta, it’s their service, not ours.

     

    It’ll be worth ensuring your device has your mobile number set correctly in the settings.

     

    Tom

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    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • November 9, 2024

    A quick crude thing to try (@Dpg1965)  is:

    • Eject the SIM with the phone ON
    • Power the phone down completely (not just to sleep)
    • Power the phone up
    • Allow it to boot fully (ignore the no network message)
    • Reinsert the SIM
    • Wait until the SIM and phone ‘shake hands’ and you see iD as your network
    • Try the WhatsApp verification again.

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    D
    New
 Contributor
    • Dpg1965
    • Author
    • New
 Contributor
    • 1 reply
    • November 9, 2024

    I’ve done both of the above but thank you 

    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • 1627 replies
    • November 9, 2024

    Oh ok, at least I know you tried this.

     

    this happened since ID changed my phone number two days ago

     

    So did you recently join iD or have you been with them prior and changed your original iD phone number to another one?

     

    Regardless, it does appear that in some cases the number retained within the phones settings is not the latest number, hence the issue you (and others) have.

     

    What’s the make and model and did you bring this phone over from a previous provider?

    (sorry for all the questions)

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