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Question

CAPPED RECORDING CALLING MOBILES

  • July 15, 2026
  • 1 reply
  • 16 views

Hi, I have ID mobile account with 70gb data, unlimited calls and texts.  Have had this for years.  I needed to call for a plumber and googled some options and on calling the listed mobile numbers I was not able to call them as there was voice recording saying I had reached my cap limit and was not able to make any further calls until I had amended my limit.  My cap is 0 and always has been.  I was however able to call a land line and my sons and husbands mobiles with no issue but just have these odd  issues…. any ideas?  Its very frustrating that I cannot call directory listed mobile numbers when needed…. Any insight… thanks in advance

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2026

Hi ​@FlowerPower 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai