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Question

cellular signal fluctuation unable to make or receive calls


  • New
 Contributor
  • 1 reply

Most of the times have only two bars on my the cell display of my IPhone 14.This often prevents me from receiving and making calls while at home.I am located next to the main road in London city but getting signal or rather not getting as if I was underground.I went through all the troubleshooting as listed but absolutely nothing changed.Can someone please help me I am frustrated because important calls are not coming through and there is no record of them either. I have to use wifi (I am with Virgin)to make majority of my calls .

also no outrage issues in my area and great coverage apparently …I checked.

3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8058 replies
  • March 11, 2025

Hi ​@Tolamo 

 

I’m sorry to hear this, signal will fluctuate from area to area and even time to time, being in London City, it’s likely there’s congestion in the area.

 

Please could you let us know the postcode(s) where you’re having issues?

 

When you go to other areas, how is signal?

 

Tom


  • Author
  • New
 Contributor
  • 1 reply
  • March 11, 2025

Thanks for your response Tom but I have manage to contact customer service and after extensive troubleshooting my case was referred to technical support team.So 🤞


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3361 replies
  • March 12, 2025

Hey there ​@Tolamo, no problem, we hope the technical team can help.

 

Thanks,

Tyler