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change address after moving

  • February 21, 2025
  • 1 reply
  • 5428 views
A
New Contributor

How do I change address on my account/ contract after moving house please?

Best answer by Geluk

Do it via the app, or CHAT page.

https://www.idmobile.co.uk/live-chat

    1 reply

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • Answer
    • February 21, 2025

    Do it via the app, or CHAT page.

    https://www.idmobile.co.uk/live-chat

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • February 21, 2025

      Hello ​@Adele_94 

       

      Thank you for getting in touch. 

       

      As ​@Geluk has advised, you can update your details via the iD Mobile app. 

      1. Log-in to My Account Online.
      2. Tap ‘View your plans’
      3. Tap the green pencil for the plan you’d like to edit.
      4. Tap on the green pencil in the ‘Billing address’ section.
      5. Input your new address details. Tap ‘Save’.

      Please let us know if you require any further assistance. 

       

      Thanks, 

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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