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Question

change address on credit file

  • July 28, 2026
  • 1 reply
  • 1 view
L
Community Member
  • Lmck
  • Community Member

I have had a credit check flag that the billing address on my account is my previous address however when I have used the app to change the address on the plan, it is the correct one? 
 

How do I change it on my credit file? Thank you

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 30, 2026

    Hi ​@Lmck,

     

    Thanks for your post.

     

    If your address has already been updated in the iD Mobile app and is showing correctly on your account, but your credit check is still showing your previous address, you may need to update your details with Equifax.

     

    If Equifax is also showing your correct address and the issue is still occurring, we'd recommend contacting our Customer Service Team via Live Chat so they can take a closer look and provide further assistance: https://www.idmobile.co.uk/live-chat

     

    They'll be happy to investigate this further with you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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