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change phone

  • March 3, 2025
  • 2 replies
  • 154 views

i just signed up for an id mobile 24 month contract with an iphone 13 but i cant get on with phone and was wonder if I can change to a samsung phone?

Best answer by andewhite

Unfortunately ​@Limara161212, iD Mobile don’t provide a post-order phone exchange option. 

Probably best to return your iPhone 13 order to iD, during the contract cooling-off period. 

This community article might help.

2 replies

andewhite
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Contributor
  • Answer
  • March 3, 2025

Unfortunately ​@Limara161212, iD Mobile don’t provide a post-order phone exchange option. 

Probably best to return your iPhone 13 order to iD, during the contract cooling-off period. 

This community article might help.


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  • iD Mobile Employee
  • March 4, 2025

Hi ​@Limara161212 

 

Thank you for getting in touch. 

 

We are sorry to hear you are unhappy with your new handset. 

As ​@andewhite has advised, we are not able to swap out the handset but if you wish to return the iPhone and place the order for a Samsung, that can be arranged. 

When was the iPhone ordered please? 

 

Thanks, 

 

Natalie