Hi Tom,

Regarding the above, as my daughter’s ID mobile plan is due to expire in July, I want to look at possible cheaper options before that time, so I am ready to select the right one upon expiration. As ID have changed their app and login process, however, I seem to not be able to access my daughter’s account without it sending her a text to confirm - I don’t however have access to her phone and she has currently blocked me from communicating with her. Is there another way around this? The original login details for my daughter’s account are as follows:

EMAIL: [REDACTED]

PASSWORD: [REDACTED]

NAME: [REDACTED] (although the account might be in my name, Dan Hallington)

I have attempted to go through the re-registration process before it said about sending a text to my daughter’s phone, so you may have the new details I started to create:

EMAIL: [REDACTED]

PASSWORD: [REDACTED]

NAME: (as above)

Her phone number is [REDACTED] - but can you please not contact her on this number, due to us currently not being in contact with each other?

If it would help, I can also tell you that with the current plan, a direct debit of £39.54 is being paid from my bank account each month, the latest payment having gone out 15.5.24.

Thank you for your help.

Regards,

Dan Hallington

Hi @LucaHal 

Please note not to include personal details of yourself or anybody else in your messages, this is the public forum where anybody can read this.

If you are the account holder, you’ll be able to use your details related to that account to register an app account, however if you do not have access to the mobile itself, you won’t receive the text verification. I would recommend picking up a replacement SIM card from your local Currys store and activating that here.

However, note the activation of another SIM card would deactivate the currently active one.

You wouldn’t be able to browse our SIMO upgrade options before the contracted term end date, only on/after.

Tom

As the latest payment on my daughter’s account is about to go out of my account, I am reminded that I need to attend to the issue above. As this is a public forum, can you please give me an email address so I can directly contact someone at ID, so I can tell them the details of my daughter’s account and we can figure out some way I can access it without sending a text verification to her mobile phone?

You mentioned that I wouldn’t be able to “browse our SIMO upgrade options before the contracted term end date, only on/after” - so I take it that the contract won’t automatically renew? What would happen then upon the contracted term end date if I take no action? Will I be emailed to advise me what to do?

My finances have recently significantly decreased, so it is imperative that I am able to access her account without her phone being texted. I don’t want to go into details as to why I won’t be able to access her phone (or ask her to), on a public forum, but I would be happy to explain it to someone over email. I simply won’t be able to afford the current tariff, which is just under £40, so I may be forced to just cancel the direct debit. I would prefer however to go through the proper channels to sort this with ID.

Thank you for your help.

Regards,

Dan Hallington

Hi @LucaHal 

The contract wouldn’t automatically renew you into a new contract, however if nothing is done, the rate will stay as it is.

We don’t have an email address for contact, you’ll be able to use the iD Mobile app/website while logged in to your account to look for SIMO upgrades once the contracted term has ended, you may also be able to call the sales team on 0207 1391 397.

In terms of sending a text verification, you need to gain control of the SIM card, it is your account. We do not need to know the details.

Tom

I have managed to sort this now, thank you.

Hi @LucaHal,

Glad to hear that your issue is resolved.

If you require further assistance, please let us know.

Kash