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Changing ID mobile to another ID mobile contract

Alsoodany
Community Member

Hello all, 

 

I’ve been with ID mobile for a number of years and decided to upgrade. They offered me the Pixel 8 as an upgrade deal but it was literally the same price without the update which is a shame. I then found a great offer from ID mobile via a third party with the phone and loads more data. 

I know that ID mobile can’t change from ID mobile to ID mobile but can I move my current number to another network provider (EE) and then switch to the new ID mobile? 

 

Has anyone tried this before? How long does it take?

Best answer by andewhite

Alsoodany wrote:

Hello all, 

... 

I know that ID mobile can’t change from ID mobile to ID mobile but can I move my current number to another network provider (EE) and then switch to the new ID mobile? 

 

Has anyone tried this before? How long does it take?
 

If you started your double-port (iD, to EE, to ID) on a Monday, if everything goes well you might finish by Thursday evening, @Alsoodany. 

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5 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12061 replies
  • Answer
  • July 17, 2024
Alsoodany wrote:

Hello all, 

... 

I know that ID mobile can’t change from ID mobile to ID mobile but can I move my current number to another network provider (EE) and then switch to the new ID mobile? 

 

Has anyone tried this before? How long does it take?
 

If you started your double-port (iD, to EE, to ID) on a Monday, if everything goes well you might finish by Thursday evening, @Alsoodany. 

Forum member (non-iD)
Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3294 replies
  • July 30, 2024

Hey there @Alsoodany, welcome to Community!

 

We hope that @andewhite’s kind advice was able to help, and all is sorted now with your triangle port!

 

Please let us know if you’ve had any issues.

 

Thanks,

Tyler

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Ian Snell
Active Contributor
  • Ian Snell
  • Active Contributor
  • 5 replies
  • March 18, 2025

Hiw do I speak to someone at id mobile 

 

Ian Snell
Active Contributor
  • Ian Snell
  • Active Contributor
  • 5 replies
  • March 18, 2025

I have just upgraded staying with id mobile and need to keep my old id number, how do I do this?

 

N
iD Mobile Employee
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  • Natalie W
  • iD Mobile Employee
  • 1932 replies
  • March 19, 2025

Hello ​@Ian Snell 

 

Thanks for getting in touch.

 

Unfortunately, it isn't possible to move a number directly from one iD Mobile account to another iD Mobile account.

We'd require a PAC code from another network to move a number to an account. In this case, you may be able to try the following triangle port method;

1) Get a PAC code for the number you wish to keep.

2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.

3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email. 5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account. https://switching.idmobile.co.uk Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

 

Thanks, 

 

Natalie

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