Question

Charges when in Guernsey (UK Channel Islands)

Was in Guernsey in May 2026 and was charged an EU Roaming Charge. Guernsey is in the free Roaming area so I don’t understand why I was charged?

+4

Hi @Speedbird,

We’re sorry to hear about the issue you experienced with being charged for roaming while in Guernsey.

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

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