Hi there ​@SallyAnnTaylor, sorry to hear that. 

Is this for all one-time codes, or only some from specific companies please?

Thanks,

Tyler

All of them, thanks 

Hi there ​@SallyAnnTaylor, when you go into phone settings, is your phone number showing correctly?

Thanks,

Tyler

No my phone number is not correct, how can I change it? I had my old number ported over if that makes sense 

What is the make and model of your handset please ​@SallyAnnTaylor ?

iPhone13

Thanks ​@SallyAnnTaylor , please follow the steps below to check and update it if needed:

1. Open ‘Settings’.

2. Tap ‘Phone’.

3. Tap ‘My Number’.

4. Enter your mobile number, using +44 instead of the first 0.

5. Tap ‘Save’.

​​​​​​As a last resort, perform a Network Settings Reset on your iPhone. Here’s how:

1. Open ‘Settings’.

2. Tap ‘General’.

3. Tap ‘Transfer or Reset iPhone’.

4. Tap ‘Reset’.

5. Select ‘Reset Network Settings’.

6. Enter your passcode, then tap ‘Reset Network Settings’.

Hi there,

I did a network reset per last resort but it worked on my old phone which my Son uses for games and not the phone that I’m actually on and using (and did the reset from).

my phone also isn’t sending normal sms messages as well.

also! I’m getting some authentication codes now but they come in hours and sometimes days after I’ve requested them and then when I try again as you need to use within a certain time, I’m then not getting them again.

i brought my phone from Curry’s - but have a contract with ID mobile who I can’t contact. Would you suggest going back into curry’s to sort?

thanks

OK ​@SallyAnnTaylor 

Do you mean you get the codes and SMS when you use the SIM in a different handset?