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compensation

  • June 25, 2025
  • 2 replies
  • 796 views
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New Contributor
  • NBQ
  • New Contributor

How can I claim compensation for not been able to make.or receive calls all day due to network outage.

Best answer by WelshPaul

You won’t be getting any compensation. Wondering why? Read the T&C’s.

However, if THREE mobile were forced to compensate their customers for such outages, they might not happen as frequently.

      2 replies

      WelshPaul
      Platinum 
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      • WelshPaul
      • Platinum 
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      • Answer
      • June 25, 2025

      You won’t be getting any compensation. Wondering why? Read the T&C’s.

      However, if THREE mobile were forced to compensate their customers for such outages, they might not happen as frequently.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Siân W
        iD Mobile Employee
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        • Siân W
        • iD Mobile Employee
        • June 27, 2025

        Hi ​@NBQ  we appreciate it is frustrating when things don’t work as they should. Our team at Three worked as quick as they could to get everything up and running again. Compensation won’t be offered at this time.

        We hope it didn’t cause too much disruption to your day, and we are sorry for any inconvenience caused. 
         

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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