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Question

Currys Gift Card No Card Found Error

  • July 24, 2026
  • 1 reply
  • 9 views
H
Community Member

Hi,

I am looking for help from a Community Manager or supervisor regarding an unactivated promotional reward.

I received a Currys gift card as an incentive for purchasing an iD Mobile SIM contract 13 months ago. The card has never been used. However, when I try to use it at the Currys checkout, it returns a "No card found" error.

Because Currys' database does not recognize the 19-digit number at all, this is a known iD Mobile fulfillment/backend activation error. Currys customer service cannot fix this as they do not own the account transaction.

As iD Mobile issued this reward, I need this escalated to your back-office rewards team to either manually push the activation through to Currys or reissue a working voucher code.

I have my original iD Mobile account details and the 19-digit gift card number ready to send via private message.

Thank you.

    1 reply

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+15
    • Gemma M
    • iD Mobile Employee
    • July 25, 2026

    Hi ​@HabibN,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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