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Question

currys voucher

  • August 1, 2026
  • 5 replies
  • 42 views

HI, I still haven't had my £50 Currys voucher and it has been over 52 days now. Can someone please let me know what is going on?

5 replies

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • August 3, 2026

Hi ​@Paul Raw

 

We’re sorry to hear about the experience you’ve had regarding your Currys voucher. 

 

Gift cards (like Currys or Amazon vouchers) can take up to 120 days (4 months) to arrive via email. Be sure to check your Junk or Spam folders.
 
If you bought your plan through a third party (like MoneySavingExpert or USwitch), iD Mobile does not send the voucher. You need to contact the affiliate directly.
 
Thanks, 

 

Anneline


  • Author
  • New Contributor
  • August 3, 2026

Hi Anneline

I was told In a previous community message it would be 45 days? So what is the correct timescale?

I got the phone direct from ID.


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  • iD Mobile Employee
  • August 3, 2026

Hi ​@Paul Raw ,

 

Thank you for the message, and I do apologise for the inconvenience.

Could you please contact our team at hello@giftcloud.com, as they handle gift vouchers for us and will be able to assist you? If you don't receive any feedback, please let us know and we'll assist further.

 

-Michael Z


  • Author
  • New Contributor
  • August 10, 2026

Hi Michael

I have had no response at all from them.

Surely its not that difficult to arrange a voucher?

Kind regards

Paul


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  • iD Mobile Employee
  • August 11, 2026

Hi ​@Paul Raw 

 

Thank you for your response. I am sorry to hear that you still did not receive your voucher.

 

Can you please contact our team directly on https://www.idmobile.co.uk/live-chat they would be able to have this escalated for review.

 

Thanks,

Marquerita

The iD Mobile Team