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data roaming in usa not working after trying all options

  • March 13, 2025
  • 7 replies
  • 119 views
J
New Contributor

I have paid for 5 days of data roaming in the USA but I haven’t been able to get it to work.  I have enabled data roaming, switched network to auto and reset network settings.  It still doesn’t work.

Best answer by Natalie W

Hello ​@Jacqui MacKenzie 

 

We are sorry to hear switching providers did not work for you. 

Has there been any changes since your last post? 

If you are still experiencing issues, please do let us know and we will pop you over a private message. 

 

Natalie 

    7 replies

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • March 14, 2025

    Hi ​@Jacqui MacKenzie 

     

    Sorry to hear this, have you tried switching from automatic network selection to manual and connecting to the networks shown for about 5 minutes each?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • March 14, 2025

    Please use AT&T, T-Mobile, Commnet Wireless, or Verizon

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor

    I have tried the individual providers and it still doesn’t work.  

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • March 14, 2025

    I have tried the individual providers and it still doesn’t work.  

    I guess if you haven’t managed to use any of your Roam Beyond add-on data allowance, maybe ask for a refund once the add-on expires, ​@Jacqui MacKenzie. 

    Forum member (non-iD).
    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • Answer
    • March 16, 2025

    Hello ​@Jacqui MacKenzie 

     

    We are sorry to hear switching providers did not work for you. 

    Has there been any changes since your last post? 

    If you are still experiencing issues, please do let us know and we will pop you over a private message. 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor

    Please private message me.  I wasn’t able to use my data in the USA and would like a refund

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • March 18, 2025

    Hey there ​@Jacqui MacKenzie, 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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