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Data roaming not working in Spain

Colin Macleod
Community Member

Hi. Just arrived in Spain with my wife. My phone connected to data roaming no problem. My wife's phone (also ID)will not connect. A message from id says that her phone left network in UK with data roaming turned off. It was in fact turned on. Tried turning roaming on and off but does not help. Any suggestions please🙂

Best answer by andewhite

Have you tried a NETWORK RESET on your spouse’s phone, @Colin Macleod? 

This forum article may help.

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2 replies

andewhite
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Contributor
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  • andewhite
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Contributor
  • 12380 replies
  • Answer
  • June 3, 2024

Have you tried a NETWORK RESET on your spouse’s phone, @Colin Macleod? 

This forum article may help.

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
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  • 8193 replies
  • June 10, 2024

Hi @Colin Macleod,

Welcome to the Community!

Have you tried turning roaming on from your handset settings and the iD Mobile account?

Please let us know if you still haven’t managed to resolve this and we can PM you.

 

Kash

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