data roll over not working

Sorry correction, I’m actually on a pay monthly contract (for past 5+ yrs) and I’ve always had roll over but it’s no longer showing in my app and I got a notification I’d used 80% of my data (app shows 3.1Gb out of 8Gb left and no rollover…)

Hi ​@Challinor8  sorry to hear this. 

Are you able to log into your account on a laptop/desktop to see if the data rollover is showing correctly there?

Had you perhaps used more data that you thought last month and therefore wouldn’t have any to rollover?

Hi, my April bill says I carried over 8Gb to this month so should have had 16Gb at start but only showing 8Gb on the app and web login…🙁

OK ​@Challinor8  are you able to share a screen shot please?

Please ensure any personal details are redacted.

This is happening for me too, both the app and the website have stopped showing my roll over data. However, they still seem to be being counted (I've used all my monthly data and am into the roll over data, showing as I've used 14.2/12gb, but I don't seem to be being charged.)