I received a letter this morning addressed to a certain 'Amanda Coe' with my full address. There is no one at this address by that name. The letter goes on to talk about a complaint raised with yourselves by Amanda in November 2018 with regard to additional charges on the account. The issue ref that is quoted in the letter is 102507607. The letter goes on to say that you have tried contacting Amand on her mobile - and then quotes my mobile number.
So you appear to have my account (you have my address and my mobile number) confused with a person called Amanda Coe - although the letter is signed by someone 'pp'd' as Miss Amanda Coe ... so have you confused who wrote the letter with the recipient?
I personally don't recall opening an issue with yourselves in November 2018 - and have checked my bills around that date and they all appear to be for just the standard charge - no additonal charges anyway.
Maybe someone can explain who the letter is for and why it has been sent to me?
If my address and/or phone number is attached to another 'unknown' account, can I also respectfully request that you correct your database as soon as possible.
Best answer by Mohammed
This sounds like an odd one indeed.
I've moved your topic to the Ask a question section of the Community in this instance.
We'd like to get to the bottom of what has happened here.
Could you send us an email
We'll need your:
- Full name
- Full address with postcode
- Mobile number
- Date of birth
Once confirmed, we'll get this looked into as soon as possible.