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Question

details doesn’t match how to check ?

  • July 22, 2026
  • 2 replies
  • 10 views

I’m trying to log in to my new account but there is a mistake that my details doesn’t match 

472512 should I do?

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 22, 2026

Raise this with an agent on CHAT PAGE😄


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 22, 2026

Hi ​@Olga9,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai