Solved

Details dont match our records

11 months ago
June 8, 2024
5 replies
156 views

pauldevlin
New  Contributor
1 reply

hi there

just joined iD mobile today, got my sim through the post. the sim is active i can receive and send texts but when it comes to logging into my account and it asks for my number, second name and date of birth it says the details are incorrect, looking through the website i can see this is a common problem, is there anyway to sort this ?

i have tried the live chat but that isnt the best, also messaged on facebook still waiting for a reply and it also past 6pm and the operators are shut at this time on the weekend.

Best answer by Tom

Hi @pauldevlin

Okay, in this case we’d recommend keeping touch with the Facebook team.

Tom

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+24

Tyler
iD Mobile Employee
3719 replies
10 months ago
June 20, 2024

Hey there @pauldevlin, welcome to Community!

Were our Facebook or live-chat team able to resolve your issue?

Thank you,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

pauldevlin
Author
New  Contributor
1 reply
10 months ago
June 20, 2024

Hi Tyler

No they haven't resolved the issue, live chat said they would be in touch in the next 48hrs at the time it's been over a week now and still no further forward.

Facebook said they have updated the technical team and will let me know when they have an answer.

I'm still unable to log into my account.

+25

Tom
iD Mobile Employee
8225 replies
Answer
10 months ago
July 5, 2024

Hi @pauldevlin

Okay, in this case we’d recommend keeping touch with the Facebook team.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Keithmajorhelen
New  Contributor
3 replies
7 months ago
September 23, 2024

Lost my id mobile account so redownloaded but now says my details don't match there records.

+24

Matthew T
iD Mobile Employee
1860 replies
7 months ago
September 26, 2024

@Keithmajorhelen - I believe I've just replied to you on a separate thread. Please get back to me there so we aren’t having the same conversation twice!

K