Solved

Didn’t change my plan

Forum|Forum|11 months ago
March 4, 2025
2 replies
50 views

Kirstykls
New Contributor

Bit of a weird one, so it completely slipped my mind that I was ready for an upgrade 10 months ago, I got an email telling me but I’m guilty of not clicking onto it and reading, so I didn’t change my plan to sim only or upgrade, so therefore I’ve been paying the full package (as if I’m still paying for the phone rather than just the sim) for the past 10 months. Do I have a leg to stand on for a refund?

Best answer by MZone

Unfortunately not. It is your responsibility to make any changes to your contract not iD’s. They email you to remind you and then it’s upto you.

+22

MZone
Platinum  Contributor
Answer
Forum|Forum|11 months ago
March 4, 2025

Unfortunately not. It is your responsibility to make any changes to your contract not iD’s. They email you to remind you and then it’s upto you.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

N

+22

Natalie W
iD Mobile Employee
Forum|Forum|11 months ago
March 4, 2025

Hello @Kirstykls

Thanks for posting.

We are very sorry to hear you missed the email. We do send these in order to prompt our customers to let us know what option they wish to take once their contract expires.

If we are not notified, the plan will continue to be charged as normal.

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.