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Didn’t change my plan

K
New
 Contributor

Bit of a weird one, so it completely slipped my mind that I was ready for an upgrade 10 months ago, I got an email telling me but I’m guilty of not clicking onto it and reading, so I didn’t change my plan to sim only or upgrade, so therefore I’ve been paying the full package (as if I’m still paying for the phone rather than just the sim) for the past 10 months. Do I have a leg to stand on for a refund? 

Best answer by MZone

Unfortunately not. It is your responsibility to make any changes to your contract not iD’s. They email you to remind you and then it’s upto you. 

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    MZone
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    • MZone
    • Platinum 
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    • 1218 replies
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    • March 4, 2025

    Unfortunately not. It is your responsibility to make any changes to your contract not iD’s. They email you to remind you and then it’s upto you. 

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    K
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    • K
      Kirstykls
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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2333 replies
    • March 4, 2025

    Hello ​@Kirstykls 

     

    Thanks for posting. 

     

    We are very sorry to hear you missed the email. We do send these in order to prompt our customers to let us know what option they wish to take once their contract expires. 

    If we are not notified, the plan will continue to be charged as normal. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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