Bit of a weird one, so it completely slipped my mind that I was ready for an upgrade 10 months ago, I got an email telling me but I’m guilty of not clicking onto it and reading, so I didn’t change my plan to sim only or upgrade, so therefore I’ve been paying the full package (as if I’m still paying for the phone rather than just the sim) for the past 10 months. Do I have a leg to stand on for a refund?
Solved
Didn’t change my plan
Best answer by MZone
Unfortunately not. It is your responsibility to make any changes to your contract not iD’s. They email you to remind you and then it’s upto you.
+22Unfortunately not. It is your responsibility to make any changes to your contract not iD’s. They email you to remind you and then it’s upto you.
Hello
Thanks for posting.
We are very sorry to hear you missed the email. We do send these in order to prompt our customers to let us know what option they wish to take once their contract expires.
If we are not notified, the plan will continue to be charged as normal.
Thanks,
Natalie
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.