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didn't receive a sim - but have been billed for three months What are my options?

  • March 14, 2025
  • 3 replies
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didn't receive a sim - but have been billed for three months. How do I get hold of ID Mobile?

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@pilotedvan 

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    3 replies

    MZone
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    • MZone
    • Platinum 
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    • Answer
    • March 14, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@pilotedvan 

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • pilotedvan
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    • New Contributor
    • March 14, 2025

    I received an e-sim but didn't take out the old SIM. This was the problem. Thanks, everyone 

      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • March 16, 2025

      Hello ​@pilotedvan 

       

      Thanks for getting in touch. 

       

      We are sorry to hear of the issues you have experienced. 

      Do you require any further assistance with this? 

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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