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didn't receive a sim - but have been billed for three months What are my options?

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didn't receive a sim - but have been billed for three months. How do I get hold of ID Mobile?

Best answer by MZone

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@pilotedvan 

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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    MZone
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    • MZone
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    • March 14, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@pilotedvan 

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • pilotedvan
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    • March 14, 2025

    I received an e-sim but didn't take out the old SIM. This was the problem. Thanks, everyone 

    MZone
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    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1960 replies
    • March 16, 2025

    Hello ​@pilotedvan 

     

    Thanks for getting in touch. 

     

    We are sorry to hear of the issues you have experienced. 

    Do you require any further assistance with this? 

     

    Natalie 

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