Does anyone actually like IDMobile?

Hello ​@SMB73 

Thank you for getting in touch. 

We are sorry to hear you are experiencing issues with the port. 

We would be happy to attempt to assist from here if you could please expand on the issue? 

If a complaint has been raised, it would continue to be picked up by that team to avoid delays. 

Thanks, 

Natalie 

The 2 million plus customers must do. Speaking from experience I used to be on 3 and moved to iD as they are far more competitive. Anytime I have needed to speak with live chat they sorted my issue. 1 issue was to find transaction number so I could port in and 2nd was a replacement eSIM as I had a new phone. As with all forums people only tend to post when they have a bad experience. 

​@Natalie W  im calling the complaints dept every hour. they are fully aware of the issue, they just dont do anything about it.

Thank you for you reply ​@SMB73 

What was the last update from the complaints team? 

Natalie 

​@Natalie W that the complaints manager will be in touch (by email but knowing the level of intelligence the manager is probably trying to call me) and the issue will be escalated, all bull as its just to fob me off. I cannot receive calls or sms. sms is used for two factor authentication so im currently unable to work as I should, you could say im working like a member of IDmobile, not productively…. Im contacting Three, im wondering if they know they are affiliated with such a sub standard company with no morals.  one of the UK people who answered yesterday when I called the 2nd line complaints asked me for proof that I cant receive calls….. I have no words. 

Thank you for you reply ​@SMB73 

If the team have advised they will contact you via email, they should proceed with this request. 

When speaking with the team, they may have suggested raising a ticket with the technical support team and in that instance, may require examples of when calls have failed. 

This isn’t an attempt to disprove the issue but helps to investigate the problems. 

If you wish, we can send a private message in order for us to check the complaint for you? 

Thanks, 

 Natalie

​@Natalie W  how do I send you a PM? im not holding my breath but worth a try, are you UK based?

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further ​@SMB73 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Yes, our team is UK based. 

We’ll see you there.

Natalie 

​@Natalie W  I replied 37 minutes ago….

Hello ​@SMB73 

We have received your message and will respond as soon as possible. 

Thanks, 

Natalie 

​@Natalie W  ahh, oh dear, false hopes yet again. shoulnt have been so gulable. 

Will call complaints again if they ever answer.

Hi ​@SMB73 

The private message service is not an instant response method of contact as the times can vary based on how many people we are assisting. 

We will endeavor to respond as quickly as possible. 

Thanks, 

Natalie  

Pointless exercise. 

Very sorry you feel this way ​@SMB73 We will be back in touch as soon as possible. 

Natalie 

not good enough, you are all like a stuck record. im escalating this now.

Hi ​@SMB73 

We will proceed with the private message as soon as possible.

If you require any further guidance on the complaints process, information on this can be found here. 

Thank you 

Natalie

also very unhelpful. sending messages with simply words in them dont mean anything, actions are what help.

been in touch with ofcom, you may like to take not of this as I will be claiming this and Ofcom are aware of the issues. https://www.ofcom.org.uk/siteassets/resources/documents/phones-telecoms-and-internet/information-for-industry/general-authorisation-regime/guidance-compensation-switching-and-porting.pdf?v=329462

Claus 1.9

​@Natalie W  been in touch with ofcom, you may like to take not of this as I will be claiming this and Ofcom are aware of the issues. https://www.ofcom.org.uk/siteassets/resources/documents/phones-telecoms-and-internet/information-for-industry/general-authorisation-regime/guidance-compensation-switching-and-porting.pdf?v=329462 just to try and get your attention. Claus 1.9

ofcom section C4 This condition ensures that all communications providers handle complaints they receive from their customers in accordance with certain minimum procedural standards. This condition requires communications providers to ensure that their complaints handling procedures are accessible to customers, including those who are disabled and those who are in circumstances that may make them vulnerable, and to set out their complaints handling procedures in a code of practice. This condition also requires communications providers to be members of an independent alternative dispute scheme and to comply with the decisions of that scheme.

​@Natalie W I have had no reply to my initial complaint?

Hi ​@SMB73 

Please note we aren’t a live chat service here on community, we can’t always respond to your private messages quickly.

We and the complaints team will update you when possible.

Tom

Unhelpful as ever, none of you hev a clue whst is going on in your own company. its fine, your MD is involved now.

please delete my ID mobile community account, I cant face any more of this.

You do not have my permission to keep my data