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esim

  • June 23, 2026
  • 1 reply
  • 6 views
R
Community Member

Hello,

 

I received the eSIM QR code by email, but when I try to install it on my phone, it says that the QR code has already been used. However, I cannot see any eSIM installed on my phone, and my phone number is no longer working.

 

Could you please help me urgently? I need my phone number restored and I may require a new eSIM QR code if the current one has become invalid.

 

Thank you.

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Zandile M
    • iD Mobile Employee
    • June 24, 2026

    Hi ​@Rasim 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m 

    The iD Mobile Team

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