Hi ​@Rasim 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m 

The iD Mobile Team

received the eSIM QR code by email, but when I try to install it on my phone, it says that the QR code has already been used. However, I cannot see any eSIM installed on my phone, and my phone number is no longer working.

Could you please help me urgently? I need my phone number restored and I may require a new eSIM QR code if the current one has become invalid.

Thank you.

Hi ​@Safar

Please accept my apologies for any inconvenience caused to you in relation to the esim issues you are facing please confirm if you have any other sims in the handset that is linked to the mobile number?

Thanks,
Hosai 

I received an esim, downloaded it, my number was not working so deleted the esim to request a new one but my number is now not working so I can't receive the one time pass code to receive a new esim

Okay, can you send me the new number and the new eSIM?