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esim ordered

  • March 2, 2025
  • 3 replies
  • 39 views
S
Active Contributor

Hi, it's been over a week and I've had no contact regarding my esim request... How do I get an update... Or how do I request again because it doesn't give me the option 

 

 

 

Thanks for any help

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • March 3, 2025

    Hi ​@Sukh_jatt 

     

    Where is it you’ve requested an eSIM? In the app?

     

    Are you sure the email address in the iD Mobile app is the correct one? Have you checked spam/junk?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Sukh_jatt
    • Author
    • Active Contributor
    • March 3, 2025

    Hi yes it's the correct email Ive double checked and all inboxes to. I received a text but super quiet since then. How long do I wait?

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • March 3, 2025

    Hi ​@Sukh_jatt 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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