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Question

esim replacement requires sms verification?

  • July 12, 2026
  • 1 reply
  • 8 views
I
Community Member
  • Icar
  • Community Member

Hello, I'm travelling and activated a different esim for data abroad. I toggled the id esim on android to disabled but it has now disappeared so I no longer have access to my number. 

When ordering a replacement esim it sends a verification code to my number, despite all the help articles saying you only need your email to order a replacement esim 

The live chat is just a bot that reiterates the incorrect help article advice.

I cannot make phone calls or receive SMS messages, how can I get my replacement esim?

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 12, 2026

    Hi ​@Icar,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
    Once connected, simply explain your request and an advisor will assist you further.


    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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