I signed up with IDmobile and received a IPhone 16e on Friday. I’m wanting to exchange this phone as the camera will not be good enough for me. I’ve looked online and it says I can return it at my local Currys store. I spoke to someone on live chat and I got mixed answers. I've already traded my old phone in so if I’ve got to post the 16e back and then order another phone I’m going to be waiting without a phone. I’m classed as disabled so I do need a phone because if my health and mental health and as I don’t have an another phone I can use. I’ve moved onto an ESIM. any ideas or advice please. thanks

Try speaking to the iD Mobile vulnerable customer team, @Puremagic.These community articles might help.

Hi @PuremagicYou’ll be able to get in touch with us directly to process a return if you wish to do so, however please note that a phone traded in won’t be able to be given back, sorry.We’d recommend the above from @andewhiteor if you wish, we can get in touch via PMs here, let us know.Tom

Exchange to a differeny handset | iD Mobile Community

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