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expired rollover

  • 26 May 2022
  • 1 reply
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Userlevel 1

I have a 60Gb monthly data allowance and this month I’ve received a 51.2 Gb rollover. My latest bill indicates that 8.5Gb of my rollover has expired. How is the amount arrived at ? I changed plan from 40GB to 60Gb on April 30th


1 reply

Userlevel 8
Badge +5

The “Understanding your iD Mobile bill” community article might answer your question.

It’s got a section on what happens when you change or upgrade your plan.

If not, try using the Live Chat service to get an iD agent to look at your account for the period in question.

Anyway, good luck.

 

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