What information is on my bill?

Your bill is refreshed every month, on the day of the month you started your plan. Here's everything you need to know about it.

You’ll receive a bill every month. Here's an example of how this works if you joined us on the 1st of the month:

• Your first bill.

You'll get your first bill on the 2nd of the month (the day after you joined)

• Your future bills.

You'll get future bills on the 1st of each month (the day you joined)

• 14 days to pay.

Payment is always due 14 days after the 'bill date' on your invoice

Your monthly allowance of minutes, texts and data will refresh at the beginning of each billing period (the day you joined). This date can’t be changed (unless you change your Direct Debit payment date).

Your bill is split into easy-to-understand sections.

• Account Details.

Account number - The unique reference code for your personal account. If you contact us with an account query, please quote this number so we can quickly access your details.

Your allowances - Your standard monthly allowance of minutes, texts and data.

Invoice number - The unique reference code for this bill. If you contact us with a bill query, please quote this number so we can quickly access the details.

• Payment Details.

Amount due - The total outstanding amount you need to pay.

Invoicing period - The length of time covered by this bill.

Direct Debit due - If you've set up a Direct Debit, the Amount due will automatically be taken from your bank account on the date shown. Find out more information on setting up a Direct Debit.

• Invoice Summary.

Monthly recurring charge - Your agreed monthly line rental, this will always be the same unless you change your plan.

UK - Your UK-based charges for this billing period. For more details, check your bill breakdown.

International - Charges for calling or texting abroad from the UK. For more details, check your bill breakdown.

Add-ons - This will be the name of any add-ons you have purchased this month, for example ‘200 extra minutes’.

Roaming - Charges for calling, texting or using data when you a) are roaming in a location that isn't one of our 50 inclusive roaming destinations, or b) incur out-of-bundle charges when you're roaming in one of our 50 inclusive roaming destinations (for example, if you run out of your minutes allowance and keep making calls to the UK). For more details, check your bill breakdown.

Total charges for this month - Your total charges for this billing period are made up of your line rental, plus any out-of-bundle charges.

• Account Summary.

Balance from your previous invoice - The total outstanding amount you need to pay. It may include outstanding amounts from previous bills, late payment fees and other additional charges. Find out more information on call charges and add-on prices.

• Total Amount Due.

The total outstanding amount that you need to pay for this billing period. It includes your line rental, along with any extra charges and outstanding payments that may apply.

• Your Allowances.

A breakdown of how you've used your standard monthly allowances. Your 'Data Rollover' details are also included here. You'll see the amount of data you've rolled over from last month, and the data you're rolling into next month.

• Your bill breakdown.

UK - Your UK-based charges for this billing period.

Mobile, national & local calls - A breakdown of all your mobile calls for this billing period. It includes details of the date, call duration and cost (if any).

Roaming - If you've used your phone abroad in this billing period, your calls texts and data usage will be listed here.

Non-geographic calls - Non-geographic calls consist of 08, 09 and 118 service numbers. The costs for these calls consist of an Access Charge and a Service Charge. The iD Access Charge is 30p, and the Service Charge is set by the organisation you're calling.

Simply create a new topic and ask your question to the iD Community. We’re here to help!