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Question

Faulty messaging and phone calls


I can send and receive emails and use WhatsApp but I cannot send or receive calls or texts from my contacts.

4 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • 285 replies
  • March 25, 2025

@Chris Dingwall  Are you accessing website and WhatsApp via Wi-Fi or via your data plan?

If you able to access the Web via your phone's mobile data it's highly likely that there's a network issues in your area. 

Have a look here by entering your postal.area effect with issues to see if there's ongoing work or may fault reported. 

 

https://www.idmobile.co.uk/help-and-advice/coverage

 

 

 

Joe 


  • Author
  • New
 Contributor
  • 2 replies
  • March 25, 2025

I am accessing via wifi


  • Author
  • New
 Contributor
  • 2 replies
  • March 25, 2025

There doesn't appear to be a network issue in my area.


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3233 replies
  • March 26, 2025

Hey there ​@Chris Dingwall, sorry to hear that.

 

What phone do you have and what’s your full postcode?

 

How long have you had issues?

 

Do calls and data work okay?

 

Thanks,

Tyler