first day, coverage very poor, can I live chat directly with an id mobile agent? | iD Mobile Community
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first day, coverage very poor, can I live chat directly with an id mobile agent?

  • January 2, 2025
  • 2 replies
  • 62 views
N
Community Member

As per Title?

Best answer by Tyler C

Hey there ​@newcustomerfornow, we hope the kind advice from ​@Daz_S has been able to help.

 

If you need to speak to an agent, please follow the below:

 

1) Type "Hi"

2) Type your issue in brief

3) Type "Speak to an agent"

4) Click on "Customer Service" from the options provided

5) Type your full name

6) Type your mobile number

 

Thanks,

Tyler

    This topic has been closed for replies.

    2 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • January 3, 2025

    Hi there ​@newcustomerfornow 

     

    Yes you can - https://www.idmobile.co.uk/live-chat (note their human opening times)

     

    Or you could put your postcode into both of these. The 1st link shows any known issues and the 2nd link shows the coverage for (defaults to) 4G, then toggle to 3G and 5G

     

    https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

     

    https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • January 3, 2025

    Hey there ​@newcustomerfornow, we hope the kind advice from ​@Daz_S has been able to help.

     

    If you need to speak to an agent, please follow the below:

     

    1) Type "Hi"

    2) Type your issue in brief

    3) Type "Speak to an agent"

    4) Click on "Customer Service" from the options provided

    5) Type your full name

    6) Type your mobile number

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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