first day, coverage very poor, can I live chat directly with an id mobile agent? | iD Mobile Community
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first day, coverage very poor, can I live chat directly with an id mobile agent?

  • January 2, 2025
  • 2 replies
  • 58 views

As per Title?

Best answer by Tyler C

Hey there ​@newcustomerfornow, we hope the kind advice from ​@Daz_S has been able to help.

 

If you need to speak to an agent, please follow the below:

 

1) Type "Hi"

2) Type your issue in brief

3) Type "Speak to an agent"

4) Click on "Customer Service" from the options provided

5) Type your full name

6) Type your mobile number

 

Thanks,

Tyler

2 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • January 3, 2025

Hi there ​@newcustomerfornow 

 

Yes you can - https://www.idmobile.co.uk/live-chat (note their human opening times)

 

Or you could put your postcode into both of these. The 1st link shows any known issues and the 2nd link shows the coverage for (defaults to) 4G, then toggle to 3G and 5G

 

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

 

https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/coverage-checker/idmobile.html

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • January 3, 2025

Hey there ​@newcustomerfornow, we hope the kind advice from ​@Daz_S has been able to help.

 

If you need to speak to an agent, please follow the below:

 

1) Type "Hi"

2) Type your issue in brief

3) Type "Speak to an agent"

4) Click on "Customer Service" from the options provided

5) Type your full name

6) Type your mobile number

 

Thanks,

Tyler