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Question

help keeping mg old number? ive uograded but its given me a new bumber?

  • July 29, 2026
  • 1 reply
  • 2 views

Hi, 

 

Ive upgraded my phone but for some reason its given me a new number? 

1 reply

Tashnieka D
Helpful Contributor
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  • Helpful Contributor
  • July 30, 2026

Hi ​@Idonotknowwhattoputhere,

 

Sorry to hear that your upgrade has resulted in a new number being set up. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

Tashnieka

The iD Mobile Support Team