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Question

HELP NEEDED TO GET NEW PHYSICAL SIM WORKING

  • August 12, 2026
  • 1 reply
  • 9 views

I’m struggling to get my new Physical sim working.

It’s take me a week to get through the application routine, cos the form says my name is wrong,,,, then next time, my number is wrong, then next time my email is wrong, then next time any thing else.

The sim wasn’t sent, so as a disabled pensioner I had to travel through three towns, to collect one from Curry’s.

24 hours later, I’m nowhere near getting connected/activated.

Their LIVE chat suggested calling their team,,,, with a phone that isn’t working !!!  Now they say someone will contact me in three days to see if they can help ! (I’ll belive that when/if it occurs).

In the meantime, my sim isn’t activated.

Any ideas would be appreciated.

Cheers guys - Baz

1 reply

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  • iD Mobile Employee
  • August 12, 2026

Hi ​@Jesting,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.