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hi the movile number on this account isnt working. it had suspended last week but then i paid the bill

  • April 11, 2026
  • 1 reply
  • 2 views
V
Community Member

The phone on this account isnt working

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 11, 2026

    Hi ​@Vickie1981 

     

    Thanks for getting in touch, and I’m sorry to hear the phone on your account isn’t working.

     

    We’re here to help get this sorted for you. Could you please confirm a few details so we can look into this further:

    What exactly is happening (no signal, calls/texts not working, or no service at all)?
    Is this affecting both calls and data, or just one of them?
    Have you recently restarted the device or tried your SIM in another phone?

     

    Once I have this info, I’ll be able to guide you through the next steps or check your account for any issues.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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