How can a E-sim be re- installed? | iD Mobile Community
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Question

How can a E-sim be re- installed?

  • October 21, 2025
  • 1 reply
  • 50 views
A
Community Member

hi I cant see my e-SIM anymore on the phone. How can I reinstall it?

    1 reply

    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • October 21, 2025

    Hi ​@AKLondon ,

    I am sorry but you cannot reinstall a deleted eSim. You can request a new one on the ID mobile app by following these steps:
     

    1. Open the iD Mobile App: and log in to your account.
    2. Navigate to the "Plan" section.
    3. Scroll down to "SIM & phone management" and tap it.
    4. Select "Request a replacement SIM or eSIM".
    5. Tap "Get a replacement eSIM".
    6. Confirm your billing email address .
    7. Follow the on-screen instructions and select "Yes, I want a new eSIM" to confirm. 

    If this does not work, please contact our live chat customer service team and they will be able to assist. https://www.idmobile.co.uk/live-chat

    -Isa🎀

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