hi I cant see my e-SIM anymore on the phone. How can I reinstall it?
Question
How can a E-sim be re- installed?
Hi
I am sorry but you cannot reinstall a deleted eSim. You can request a new one on the ID mobile app by following these steps:
- Open the iD Mobile App: and log in to your account.
- Navigate to the "Plan" section.
- Scroll down to "SIM & phone management" and tap it.
- Select "Request a replacement SIM or eSIM".
- Tap "Get a replacement eSIM".
- Confirm your billing email address .
- Follow the on-screen instructions and select "Yes, I want a new eSIM" to confirm.
If this does not work, please contact our live chat customer service team and they will be able to assist. https://www.idmobile.co.uk/live-chat
-Isa🎀
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.