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Question

how can i retrieve code when i dont have access to my phone

  • July 28, 2026
  • 1 reply
  • 3 views

I never registered my phone on the app and I need a replacement eSIM but when trying to order one it’s saying I need to retrieve a code on my phone but I do not have access to my phone 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 30, 2026

Hi ​@Penny2086,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team