I need to cancel a sim only plan that I took out just a few days ago. live chat isnt working and it wont let me sign in to my account either. It's like the system knowns and it wont let me leave. I'm getting rather frustrated and I'm already dealing with a lot at the moment.
How can I get this cancelled and before I run out of time?
Hi
I sincerely apologise that you haven’t received the support you needed via Live Chat. I completely understand how frustrating this must be, and it's disheartening to hear that you're considering leaving. Of course, we will honour your request.
I’ve just sent you a private message to help get this resolved.
To view it, please click your profile picture in the top-right corner of the screen and select ‘Private Messages’, or use the direct link below:
🔗 https://community.idmobile.co.uk/inbox/overview
I’ll continue assisting you there
Michael Z
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