I need to cancel a sim only plan that I took out just a few days ago. live chat isnt working and it wont let me sign in to my account either. It's like the system knowns and it wont let me leave. I'm getting rather frustrated and I'm already dealing with a lot at the moment.
How can I get this cancelled and before I run out of time?
Hi
I sincerely apologise that you haven’t received the support you needed via Live Chat. I completely understand how frustrating this must be, and it's disheartening to hear that you're considering leaving. Of course, we will honour your request.
I’ve just sent you a private message to help get this resolved.
To view it, please click your profile picture in the top-right corner of the screen and select ‘Private Messages’, or use the direct link below:
🔗 https://community.idmobile.co.uk/inbox/overview
I’ll continue assisting you there
Michael Z
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To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “Unwrap our guide to a cheaper Christmas and a chance to win a Meta Quest 3S!”
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The closing date for entries is 23:59 on 17th December 2025. One prize will be awarded:
Meta Quest 3S 128GB Mixed Reality Headset and Controllers
This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).
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One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will receive the prize listed above. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.
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