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how do i contact customer service?


LynnL77
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ordered a phone from ID for my husband, they tried to deliver when we were out (our fault not theirs). It got returned to ID. Spoke to cust serv via online chat and was told they would send it straight out again and we would get an email from DPD, not heard a thing from DPD and now got an email from ID saying 'sorry you are leaving us' and charging £29.99???!!!!!!

now unable to find live chat again.

Best answer by andewhite

Try https://www.idmobile.co.uk/live-chat, ​@LynnL77 - the iD advisers work until 8pm on weekdays.

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andewhite
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  • Platinum 
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  • 12459 replies
  • Answer
  • June 23, 2025

Try https://www.idmobile.co.uk/live-chat, ​@LynnL77 - the iD advisers work until 8pm on weekdays.


LynnL77
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  • 4 replies
  • June 23, 2025

thankyou


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  • iD Mobile Employee
  • 2311 replies
  • June 24, 2025

Hi ​@LynnL77 

 

Thank you for getting in touch. 

Sorry to hear the delivery was not successful. 

Have you been able to speak to the team regarding this matter?

If not please let us know and we will be happy to assist further. 

 

Thanks, 

 

Natalie 


LynnL77
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  • June 24, 2025

hi

 

no I've not been able to speak with anyone and my husband is getting extremely frustrated ☹️


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  • iD Mobile Employee
  • 2311 replies
  • June 24, 2025

Thank you. 

Was the phone ordered in yours or your husbands name please?

 

Natalie 


LynnL77
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  • June 24, 2025

husband

mr carl martin leach