thankyou

Hi ​@LynnL77 

Thank you for getting in touch. 

Sorry to hear the delivery was not successful. 

Have you been able to speak to the team regarding this matter?

If not please let us know and we will be happy to assist further. 

Thanks, 

Natalie 

hi

no I've not been able to speak with anyone and my husband is getting extremely frustrated ☹️

Thank you. 

Was the phone ordered in yours or your husbands name please?

Natalie 

husband

mr carl martin leach

My phone wont dial out as it is asking for my capped limit to be changed , but my account is in credit and my bills are all paid,  

My text allowance is “ unlimited “ but my account shows  “  -1/1000   - and I rarely use texts    why is this ?

Don’t piggy back on other’s posts; always START  your own.

Hi ​@Geluk 

If you need any assistances, please let us know as we are here to help.

-Michael

I need a number to talk to a human

Your service is a total joke. I can't get any service at home. Crap internet. And £70 bill for a £24 price plan. 

I want to leave your network. I need to speak to someone and not AI. This is a disgrace I've been trying for days to get through to someone. 

Hi ​@Tamzin,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Hi ​@Rockinrobin29. It looks like the number you’re trying to call may not be included in your plan, which is why the system is asking for your bill cap to be increased. Even if your account is in credit, calls to chargeable services require a higher cap.

~Marquerita