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How do I contact ID mobile?

  • 8 December 2022
  • 7 replies
  • 13093 views
Andy Hampshire
Rank
Userlevel 1

Hi ID,

 

I am currently on my 2nd day sitting at home waiting for my new phone, it is doubtful that it will arrive as I should have been informed by 11am of my 1 hour delivery time slot and the DPD update just says that it is being held at my local depot for the 2nd day. I have already transferred my phone number to my new ID contract so cannot actually call anyone either. Is there anyway that you can help?

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Best answer by andewhite 8 December 2022, 14:52

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7 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Andy Hampshire, no telephone helpline - here’s a few ways to contact iD:

  • Online at https://www.idmobile.co.uk/live-chat (the iD agents work until 8pm weekdays)
  • Contact the iD social media customer support team on facebook (using Messenger), or Twitter (by Direct Message) for assistance.  
  • For orders and upgrades, the iD telephone sales team on 020 7139 1397, during normal office hours (have your order number handy).

Good luck @Andy Hampshire 

Andy Hampshire
Rank
Userlevel 1

Thanks Andy, I'll give it a shot 👍 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Andy Hampshire,

Did you still need help with this one?

We can send you a PM here and look into this furter if you did.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Andy Hampshire
Rank
Userlevel 1

Hi Mohammed my issue has now been sorted thank you.

Tom
Rank
Userlevel 7
Badge +4

Hi @Andy Hampshire 

 

Awesome to hear it’s sorted, let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Devine23kd
Rank

My messages arnt working and it’s really annoying me. Plz fix it. 

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Devine23kd,

Could you give us some more informatoon on this?

Are you referring to texts?

Have you just joined iD Mobile and kept your number?

Have texts ever worked before?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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