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Question

how do i give id mobile my pac code

  • July 8, 2026
  • 3 replies
  • 17 views
P
New Contributor

I made the switch from another provider, and received my PAC code. The ID mobile website says that they ask for your PAC code at checkout when you buy a phone/upgrade. It never did this. I want to keep my old number but everytime I google how, it takes me back to the app where I can’t log in, because I don’t have an ID mobile number. Live chat doesn’t help because it’s not a person, and they have no idea what they’re on about

    3 replies

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • July 8, 2026

    Hi ​@poppysmith ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    • poppysmith
    • Author
    • New Contributor
    • July 8, 2026

    Hi, sorry not received a private message

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Owethu M
    • iD Mobile Employee
    • July 9, 2026

    Hi ​@poppysmith , 

     

    I do apologise however if you would check again, you should have the message now. 

     

    Owethu

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