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how do I go about requesting an audio copy or transcript of a specific incoming phone call please?


Hi! Hoping someone can help. I'd like to get a recording of a phone call I had recently with a work collegue, due to potentially needing to use it as evidence in future as a result of ongoing issues, just to briefly explain. 

 

I've never done this before but because ID don't have a help email/a customer service team other than the chat bot, can anyone else tell me what the process is please? 

 

Can I access call recordings through my device another way? Even a transcript of the call would be useful if nothing else. 

 

Thanks in advance

Best answer by Tom

Hi @98Emily 

 

We wouldn’t have a recording of your personal phone calls, unless it’s been recorded by yourself at the time of the call, I don’t believe it’d be possible to retrieve, sorry.

 

Tom

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2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • 437 replies
  • July 20, 2024

The only body likely to have a recording is the NSA..allegedly.

What on earth makes you think you can access a previous phone call?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • Answer
  • July 31, 2024

Hi @98Emily 

 

We wouldn’t have a recording of your personal phone calls, unless it’s been recorded by yourself at the time of the call, I don’t believe it’d be possible to retrieve, sorry.

 

Tom